Tricks for Disputing and Managing Chargebacks


February 25, 2021 | 2:00 PM CDT

Any firm that accepts credit cards could face a payment dispute or chargeback at some point. In this webinar we'll cover the history of chargebacks, tips for how you can manage and dispute chargebacks when they occur, and how to try to avoid them in the future with the proper processes. Whether you've faced a chargeback yet or not, you don't want to miss this course!

Learning Objectives:

  • Understand where the chargeback system came from.
  • Identify how to handle (and win!) chargeback disputes.
  • Learn what your firm can do to dodge chargebacks before they arise.


Presenter Details:

Amy Mann | Creative Director

Amy Mann is Director of Creative for Affinipay and CPACharge. Amy is passionate about sharing the possibilities of payment technologies with leaders of accounting firms. She has experience working in the legal, financial services, and research industries over the past decade.


Presenter Details:

Erika Segal | Associate Brand Manager

Erika Segal is the Associate Brand Manager for CPACharge. Erika loves speaking about payment solutions and teaching professionals how to make their firm the best it can be. She has experience in communications, marketing, and customer service spanning over ten years.